Writing
Notes on AI engineering, programming, and shipping software in the AI-native era.
November 14, 2025 · 10 min read
Triage Automation with LLMs and Zendesk, A Hands On Tutorial
November 12, 2025 · 11 min read
SLA Driven Operations for Tech Support Managers
November 10, 2025 · 11 min read
Bridging L3 Engineers and Enterprise Clients, A Tech Support Playbook
November 7, 2025 · 10 min read
Embedding Strategies for Support Documentation in 2025
November 5, 2025 · 11 min read
Building a Support Knowledge Base from Zendesk and Jira
November 3, 2025 · 11 min read
RAG Systems for Technical Support Teams in 2025
October 29, 2025 · 11 min read
Measuring Developer Experience with DORA and SPACE in Backstage
October 27, 2025 · 11 min read
Service Catalog Design That Scales, Lessons From Production
October 22, 2025 · 10 min read
Developer Onboarding with Backstage and ArgoCD, An End to End Tutorial
October 20, 2025 · 10 min read
Score Spec for Workload Portability in 2025
October 15, 2025 · 9 min read
TechDocs at Scale with Backstage, A Production Setup
October 13, 2025 · 10 min read