Writing
Notes on AI-native enterprise, programming, and shipping software in the AI-native era.
December 12, 2025 · 11 min read
The 2025 Technical Retrospective, Agents, Wasm, Edge AI, and MCP
December 10, 2025 · 11 min read
Architecture Reviews That Don't Waste Senior Time
December 8, 2025 · 10 min read
Building Influence Without Authority, A Tech Lead's Guide
December 5, 2025 · 10 min read
Writing ADRs That Actually Inform Decisions
December 3, 2025 · 9 min read
Consultative Discovery for Complex Software Architectures
December 1, 2025 · 10 min read
Transitioning to Technical Leadership, A Senior Engineer's Playbook
November 21, 2025 · 12 min read
Closing the Loop, Support Feedback to Product Engineering
November 19, 2025 · 11 min read
Escalation Paths and Runbooks for Enterprise Support
November 17, 2025 · 11 min read
Measuring Support Engineering Effectiveness, Metrics That Matter
November 14, 2025 · 10 min read
Triage Automation with LLMs and Zendesk, A Hands On Tutorial
November 12, 2025 · 11 min read
SLA Driven Operations for Tech Support Managers
November 10, 2025 · 11 min read