https://muhammadamal.my.id/tags/communication/ Recent content in Communication on Hi, I'm Muhammad Amal Hugo en-us Mon, 10 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/bridging-l3-engineers-and-enterprise-clients-a-tech-support-playbook/ Mon, 10 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/bridging-l3-engineers-and-enterprise-clients-a-tech-support-playbook/ A playbook for the technical translation work that holds enterprise support together, with templates, escalation patterns, and the human gotchas that nobody trains for. https://muhammadamal.my.id/blog/communicating-tradeoffs-non-engineers-without-dumbing-down/ Mon, 09 Dec 2024 09:00:00 +0700 https://muhammadamal.my.id/blog/communicating-tradeoffs-non-engineers-without-dumbing-down/ Translating tradeoffs is a senior skill. The trick is to compress without distorting, and to let the listener make the choice.