https://muhammadamal.my.id/tags/knowledge-base/ Recent content in Knowledge-Base on Hi, I'm Muhammad Amal Hugo en-us Wed, 05 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/building-a-support-knowledge-base-from-zendesk-and-jira/ Wed, 05 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/building-a-support-knowledge-base-from-zendesk-and-jira/ How to extract, dedupe, anonymize, and rank tickets from Zendesk and Jira into a knowledge base that’s actually safe to feed into a RAG pipeline.