https://muhammadamal.my.id/tags/support-engineering/ Recent content in Support-Engineering on Hi, I'm Muhammad Amal Hugo en-us Mon, 03 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/rag-systems-for-technical-support-teams-in-2025/ Mon, 03 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/rag-systems-for-technical-support-teams-in-2025/ A field-tested walkthrough of building retrieval-augmented generation for L1 through L3 support, with runnable Python, pgvector and Qdrant pipelines, and the failure modes nobody talks about.