https://muhammadamal.my.id/tags/zendesk/ Recent content in Zendesk on Hi, I'm Muhammad Amal Hugo en-us Fri, 14 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/triage-automation-with-llms-and-zendesk-a-hands-on-tutorial/ Fri, 14 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/triage-automation-with-llms-and-zendesk-a-hands-on-tutorial/ A working LLM triage system for Zendesk in Python, covering classification, routing, agent-assist suggestions, evaluation, and the rollout pattern that doesn’t break production. https://muhammadamal.my.id/blog/building-a-support-knowledge-base-from-zendesk-and-jira/ Wed, 05 Nov 2025 09:00:00 +0700 https://muhammadamal.my.id/blog/building-a-support-knowledge-base-from-zendesk-and-jira/ How to extract, dedupe, anonymize, and rank tickets from Zendesk and Jira into a knowledge base that’s actually safe to feed into a RAG pipeline.